Three years ago, audiologist Sharad Govil acquired Amazing Hearing Group, an independent hearing care provider with five clinics in Singapore, with a vision to modernize operations and build patient-centric clinics.
The clinics relied on manual, disconnected systems that made operations inefficient and difficult to manage. By implementing Auditdata’s comprehensive solutions, Sharad streamlined workflows, improved data accuracy, and boosted overall performance.
We sat down with Sharad to learn how Manage and Measure have transformed Amazing Hearing into a smarter, more connected business.The clinics relied on manual, disconnected systems that made operations inefficient and difficult to manage. By implementing Auditdata’s comprehensive solutions, Sharad streamlined workflows, improved data accuracy, and boosted overall performance.
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New Ownership: Streamlining Operations and Optimizing Business Processes
Before taking over this business, Sharad worked for the GN Group, and Amazing Hearing was his customer. After acquiring the business, Sharad quickly noticed a critical challenge: the lack of a Practice Management Software (PMS) led to poor visibility across all five clinics.
Without a centralized system, there was no clear overview of patient appointments or records, making it hard to deliver a consistent, patient-centric experience. The absence of transparency meant clinicians couldn’t easily access the information needed to provide timely and personalized care, an issue Sharad was determined to solve.
Sharad needed a secure, user-friendly solution to manage data for nearly 10,000 patients while ensuring privacy. Familiar with Auditdata Manage Software from his time at GN, he saw it as the ideal fit. Manage’s integration of both business and clinical tools would eliminate the need for multiple platforms, improving efficiency.
After evaluating other options, Sharad chose Auditdata, and within a month, Manage was up and running in all five clinics.
“One of the first steps I took after acquiring Amazing Hearing Group was implementing a Patient Management Software that not only protects patient data but also allows access from anywhere, anytime. Beyond streamlining scheduling and invoicing, this system seamlessly integrates with the hearing industry’s unified fitting software NOAH,” Sharad said.
Manage delivered on all counts. Since Manage is cloud-based and extremely secure, Amazing Hearing’s employees across all five clinics can use the software to collaborate – without jeopardizing sensitive patient records or financial information.
Manage: An Effective, Secure, User-Friendly PMS
From the start, Amazing Hearing had a great experience with Manage, thanks in part to Auditdata’s excellent support team, who efficiently set up the system and trained the staff.
With Manage, all staff can access, update, and review patient information in real time. Since everything is cloud-based and centralized, employees across all five clinics can instantly see appointment availability and patient data, enabling them to schedule visits more efficiently and provide faster, more coordinated care. There’s no need to transfer files between locations—data is accessible anytime, from anywhere—giving Amazing Hearing tremendous flexibility and improving both staff collaboration and the patient experience.
Manage also provides valuable data insights. Sharad can track key details like how many patients are coming in the clinic, what services they have obtained, hearing aid purchases, warranty expirations, and outstanding invoices – all within one integrated system, a significant improvement over their previous disjointed approach.
According to Sharad, Manage has helped them save time and resources, since the PMS streamlines tasks, reduces administrative burden, and optimizes their daily operations.
Sharad’s innovative approach hasn’t gone unnoticed: Amazing Hearing earned a gold medal for Innovative Management in the Consumer Products and Services Industry at the 10th Annual Asia-Pacific Stevie Awards, celebrating the company’s transformation under his leadership.
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Valuable Data Analytics For More Informed Decision-Making
“With Manage, I can track everything – from patient visits to purchases – all in one place,” Sharad explained. “The data analytics help me make informed business decisions, something we couldn’t do before.”
Sharad also highlighted the value of Noah Bridge, which integrates clinical and commercial data, eliminating double entry and reducing errors. Because it’s cloud-based, clinicians can access and update patient records from anywhere, even while conducting exams in the community.